Doha Bank Qatar Airways Visa Infinite Credit Card

DOHA MILES

Welcome to DOHA MILES, our loyalty program, which is offered exclusively for Doha Bank credit cardholders. DOHA MILES gives you the most rewarding way to earn and use your DOHA MILES. Whether you want to fly first class to Paris or stay at a five-star hotel in Bali; your DOHA MILES will make sure that your next flight or holiday will be the most memorable one for you and your loved ones.

Earn DOHA MILES

Through the DOHA MILES Program, collect 1 DOHA MILE on every QAR 4 of purchases made locally. As a Doha Bank Qatar Airways Visa Infinite Cardholder you can use your card on travel, hotel, dine-in etc. overseas and earn 33% higher than your DOHA MILES earned locally i.e. and 1 DOHA MILE for every QAR 3 spent internationally.

Airport Lounge Access

Enjoy complimentary and unlimited access with Visa Lounge Key to 1,000 premium lounges worldwide.

You can also enjoy the privilege of entering the Qatar Airways Oryx Lounge along with one guest and one child, located in the Departure Terminal of the Hamad International Airport.

Visa Luxury Hotel Collection

Get access to over 900 elite and prestigious properties from around the world under the Visa Luxury Hotel Collection programme. Enjoy the following benefits and offers when booking.

• Best available rate guarantee.
• Automatic room upgrade upon arrival.
• Complimentary in-room Wi-Fi.
• Complimentary continental breakfast daily.
• $25 USD food or beverage credit.
• VIP guest status.
• 3pm check out upon request.

For more information on how to avail the offers, please visit: www.visaluxuryhotels.com

Meet & Greet Services

YQ is a global network of specialist airport meet & assist service partners.

As a Doha Bank Doha Bank Qatar Airways Visa Infinite Credit Card holder, you are eligible for personalized greeting and an exceptional airport experience that your status deserves.

The offers include:

• Discount of up to 25% off retail rates for Doha Bank Qatar Airways Visa Infinite
  Credit Card at over 450 destinations globally.
• Doha Bank Qatar Airways Visa Infinite Card holders can get the applicable discount directly to the transaction. Booking for the services must be made at least 72 hours prior to commencement of travel.
• Offer not to be used in conjunction with other promotions.
• Card holders can also book other services such as limo transfer, Visa on arrival, baggage porters, etc.

For more information, visit https://cemea.yqnowgroup.com/

Up-to 12% Discount with Agoda

Agoda provides access to 985,000+ hotels and vacation rentals globally.

• Simply need to visit www.agoda.com/visamena and at point of payment input your eligible Visa Infinite card to receive the discount.
• Discount applies only to properties listed as ‘Promotion Eligible’ and when booking through the dedicated URL.
• The Promotion discount is 12%.
• Discount is applied at point of payment when inputting your Doha Bank Qatar Airways Visa Infinite Credit Card.

Avis Car Rental

Enjoy hassle free access to a car of your choice when travelling abroad.

• Up to 35% discount on Standard Rates, and up to 30% off of on Retail rates.
• Simply visit www.avisworld.com/visa to avail the discount

Multi-Trip Travel Insurance

With Multi-Trip Travel Insurance, you and your family is covered on all trips with a maximum trip duration of 90 days including COVID 19. So now you can simply focus on enjoying every single moment of your travel experiences.

Following are the Details of the cover:

• Personal Accident Benefits up to US$ 200,000 (International).
• Personal Accident Benefits up to US$ 100,000 (Domestic).
• Emergency Medical Expenses up to US$ 2,500,000.
• Evacuation and Repatriation Expenses up to US$ 2,000,000.
• Hospital Daily Cash $100 per day up to US$ 3,000.
• Trip Cancellation/Curtailment up to US$ 7,500.
• Delayed departure up to US$ 1,000.
• Missed Departure benefit up to US $1,500.
• Missed Connection Benefit US $500.
• Baggage delay up to US$ 500.
• Loss of personal belongings up to US$ 2,500.
• Covers Cardholder, spouse and up to 5 children; Maximum age limit 80. Restricted age limit for children.

For further information, please visit www.cardholderbenefitsonline.com.

Medical and Travel Assistance

Your Doha Bank Qatar Airways Visa Infinite Credit Card has you covered while you travel the world, so you can relax and enjoy your trip, knowing that your elite status will keep you protected:

Details of services

• Telephone medical advice.
• Medical service provider referral.
• Essential medicine and equipment delivery.
• Dispatch of physician to card holder location.
• Medical evaluation and repatriation.
• Legal referral.
• Interpreter referral.

For further information or queries please call: +44 (0) 208 762 8373.

Rental Car Collision Damage Waiver

Details of cover

In the event of a card holder being liable to reimburse a licensed rental agency for costs resulting from damage, fire, vandalism or theft of / to the rental vehicle during a covered trip.

• Cover up to $50,000 per annum.
• Cover is granted for the duration specified in the rental agreement, but no more than 31 days.
• Maximum retail purchase price not exceeding $100,000.
• Cost of the rental vehicle must be charged to the covered card (Visa Infinite).

Cardholders can use the online portal, enabling them to:

• Access and download their insurance Terms and Conditions.
• Get instructions for initiating the claim process.

For more information please visit www.cardholderbenefitsonline.com.

Visa Infinite Concierge Services

Enjoy 24 hours a day, 7 days a week the convenience of Visa Infinite Concierge, personalized privileges, rewards and services anywhere in the world. From last-minute restaurant reservations to planning a special occasion, your 24/7 concierge is more than happy to help you save valuable time and make your life easier. And, by taking note of your personal tastes and preferences, we can surprise you with the perfect recommendation at the perfect moment. Best of all, the service is entirely complimentary.

Travel Services

• Information, advice and reservations on air, rail and ferry travel, hotels, apartments, cottages, villas, car hire and charter travel.
• Chauffeur reservations and airport transfers.
• Travel and health advice.

Dining Services

• Restaurant information, suggestions and booking.

Shopping services

• Out-of-hours store access.
• Personal shoppers.
• Gift and flower service.

Lifestyle services

• Suggestions and tickets for sporting, social, musical and cultural events.
• Personal trainers, masseurs, gyms and spas.
• Wedding organizers and event / party planning.
• Property management, maintenance and home minding.
• Relocation management including staff appointments.
• Childcare referrals and arrangements.

Concierge Digital services

As a Visa Infinite cardholder, you now have access to a digital concierge channel in addition to telephone and email service. The digital concierge is a fully mobile responsive portal , enabling you to search and book on the go. You will also be able to talk to our Lifestyle Managers 24/7 via the Live Chat!

Visit www.visaconciergecemea.com to access the online platform and:

• Browse and book flights, hotels , car rental on the go.
• Reserve tables online via a click of button in premium restaurants, including those that are hard to get.
• Select and book tickets & hospitality packages for most exclusive music, theatre and sporting events.
• Browse through the collection of benefits covering vast range of products and services.

The Digital Concierge platform is available to you in English, Arabic, French and you can register directly on the platform by visiting www.visaconciergecemea.com.

If you have previously registered with the concierge you can simply call the concierge to have an activation email sent.

For further details please contact us at concierge@visaconcierge-mea.com.

Concierge Whatsapp Services

As a Visa Infinite cardholder, you can now also have access to WhatsApp concierge channel in addition to telephone, email and digital concierge. You will be able to chat with our Lifestyle Managers any time via Live Chat!

Simply add the provided phone numbers to your contact list and start the chat :

• For English: +44 7874 023129
• For French: +44 7520 631646
• For Arabic: +44 7520 631645

• The first chat will contain Terms and Conditions (disclaimer).
• The concierge service will request your first and last name and email / Member ID in a response message to verify identity.

For New Users:

• Concierge will reply to WhatsApp with a request for a phone call where the cardholder will have to call back and provide a telephone number for further communication between the Concierge and the Cardholder. This is simply to verify the Cardholder’s card number and also to complete the cardholder’s profile and registration.

Disclaimer: Offers included are correct to the best of Visa’s knowledge at the time of communication but are subject to change. *Terms and conditions apply.

Free Movie Tickets with NOVO Cinemas

Please click here for more information.

Free Movie Tickets with VOX Cinemas

Please click here for more information.

Music Streaming with Anghami

Get more out of Anghami Plus membership, the first Arabic music streaming platform with your Doha Bank Qatar Airways Visa Infinite Credit Card.

As a Doha Bank Qatar Airways Visa Infinite Credit Card holder you can get up to 4 months of free Anghami Plus membership per year when paying with your Doha Bank Qatar Airways Visa Infinite Credit Card. Get the first month of Anghami Plus membership free of charge, and an additional month free of charge for every two consecutive paid months.

How to use

• You are required to go to Anghami website ( www.anghami.com/visa) and select the Visa offer.
• Register (if using the service for the first time) or log in using Anghami account.
• Enter your Eligible Doha Bank Qatar Airways Visa Infinite Credit Card, as recurrent payment mode, and any other relevant details on the website.
• Avail the benefit on the spot.
• Enjoy unlimited online and offline music streaming.

The ENTERTAINER Offers

Enjoy savings, experience life with the Doha Bank ENTERTAINER App.

You’re a few steps closer to unlocking the new Doha Bank ENTERTAINER App. Enjoy so much more at Qatar’s top spots for less. Unlock your offers right now.

Please click here for more information.

The Finest Golf Greens

You deserve nothing but the best. That’s why you will be entitled to the seasonal member’s guest rate at Doha Golf Club upon presentation of your Doha Bank Doha Bank Qatar Airways Visa Infinite Credit Card, all year round. Offer valid Sunday through Thursday.

Discount is only available on the Championship Golf Course. Offer is not valid on public holidays or in conjunction with any other discounts or promotion. Bookings have to be made within 10 days of your preferred tee time.

Free Valet Parking

Please click here for more information.

Free VIP Car Wash

Please click here for more information.

Digital Entertainement Money Back

As a Doha Bank Visa Qatar Airways Infinite Cardholder you can now enjoy money back on your digital entertainment subscriptions.

Money back will be computed at the rate of 50% of all your digital entertainment subscriptions capped at QAR 18.25 (USD 5) per month on your Doha Bank Qatar Airways Visa Infinite Credit Card. The money back will be automatically credited to your Doha Bank Qatar Airways Visa Infinite Credit Card on a monthly basis.

Digital Entertainment includes subscriptions payment at Netflex, Amazon Prime, Starz Play, OSN and a lot more.

Global Blue

Now your Doha Bank Doha Bank Qatar Airways Visa Infinite Credit Card gives you the power to Process your VAT refund in style in key cities with Visa and Global Blue.

Starting from 1 Jan 2019, as a Doha Bank Doha Bank Qatar Airways Visa Infinite Credit Card holder you get access to premium Global Blue lounges across key locations in Europe to process their VAT refund.

You can now experience a luxurious and relaxing tax refund experience across the following cities: Milan, Rome, Venice, Munich, Madrid, Paris and London.

Kindly note the benefits and experiences are tailored by location.

Here’s how it works

• Doha Bank Doha Bank Qatar Airways Visa Infinite Credit Card holders shopping with their credit card across key locations in Europe can access the premium lounges of Global Blue.
• Upon access Cardholders are required to show their eligible card.
• After being granted access to the lounge, the refund process will be handled by lounge staff, and the amount refunded to the eligible card.
• Upon leaving the country, Cardholders are required to obtain the stamp from customs on the receipts.

Buyer’s Protection

The Doha Bank Doha Bank Qatar Airways Visa Infinite Credit Card offers you purchase protection against theft or accidental damage.

Following are the terms and conditions of the purchase protection applicability:

• Full payment of purchased items must be made with your Doha Bank Qatar Airways Visa Infinite Credit Card either in store or online.
• New item purchases only.
• Coverage for a maximum of 365 days from date of purchase.
• Only coverage for Accidental Damage in respect of mobile phones.
• 28 days from incident date to submit a claim but Cardholder must report within 24 hours of discovery in case of theft.
• Particular limits apply to online purchases that are not delivered or damaged in transit.
• Please refer to the terms and conditions for full policy details, including cover, conditions, limits and exclusions.

For more information please visit: www.cardholderbenefitsonline.com

Extended Warranty

Extended Warranty adds real value to your Infinite Credit Card, it doubles the repair period offered by the original manufacturer’s warranty for up to 1 year, so you always feel the benefit of extra protection.

Applicability:

• Full payment of purchased items must be made with Doha Bank Doha Bank Qatar Airways Visa Infinite Credit Card.
• New Item purchases only.
• Proof of full payment with Doha Bank Doha Bank Qatar Airways Visa Infinite Credit Card is required.

For detailed information on the above mentioned Insurance Benefits, please visit: www.cardholderbenefitsonline.com

Fraudulent Card Misuse Protection

As a Doha Bank Doha Bank Qatar Airways Visa Infinite Credit Card holder, you are protected against unauthorized transactions or fraudulent use of your card by unrelated third parties. This insurance benefit will provide you reimbursement of up to USD 3,000 per occurrence with USD 5,000 annual aggregate limit.

Cover applies to

• Unauthorized charges as a result of loss or theft of your Doha Bank Doha Bank Qatar Airways Visa Infinite Credit Card.
• Unauthorized charges incurred when your Doha Bank Doha Bank Qatar Airways Visa Infinite Credit Card remained in your possession through:
  • In-store.
  • Telephone.
  • ATM withdrawals.
  • On-line purchases.

Charges incurred by a resident of your household or by a person entrusted with your card or losses that result from or are related to business activities are not covered.

Principal conditions include

• You must report unauthorized charges, loss or theft of the card to the issuer immediately and provide written notice of the claim within 30 days.
• For potential claims advices, you should follow the instructions described on the benefits portal and within their benefit terms and conditions.
• As for all our insurance benefits, your credit card must be valid and in good standing for coverage to be applicable.

For a detailed description of the features, visit: www.cardholderbenefitsonline.com

Chip and PIN:

Chip and PIN (Personal Identification Number) is a smart card payment system that provides an extra level of security on your credit card. You will be required to enter your PIN to complete your transactions. Your PIN is important because it limits the risk of fraud on your card and helps give you extra peace of mind.

Your PIN will be received along with your credit card. However; if your wish to change your PIN you can visit any of our nearest ATMs. In case of lost PIN all you need to do is contact our 24/7 helpline at +974 4445 6655 or your branch and you can collect your PIN from your desired branch or card centre within two business days.

This will be the typical scenario when paying for your purchases:

1. Hand over your Doha Bank Qatar Airways Visa Infinite Credit Card to the cashier.
2. The cashier will insert your credit card into the card reader and key in the payment amount.
3. You will be handed the card reader for you to verify the amount.
4. Enter your 4-digit PIN. Please keep the keypad covered so that no one can see your PIN.
5. Once your PIN has been accepted, a transaction slip will be printed.
6. Your credit card will be handed back to you along with transaction slip once your transaction is complete.

What if the merchant does not have a Chip and PIN device?

While most merchants are already equipped with Chip-and-PIN-enabled devices, there are still some who have yet to upgrade. When you encounter such merchants, your Doha Bank Qatar Airways Visa Infinite Credit Card’s magnetic strip will be swiped, and you will be asked for your signature. Please note, that more and more merchants are being equipped to have Point of Sale terminals that allow credit cards to read the information on the chip located on the front of the credit card.

What if someone asks me for my PIN?

Kindly remember that Doha Bank (or any of our representatives) will never ask for your PIN, no matter what the situation may be. Your PIN is very valuable, and we strongly recommend no one but you know it. Also know that writing it down could increase the risk of someone finding out what your PIN is. Should you ever believe that someone other than you might know your PIN, please contact us immediately.

Won’t people be able to see me enter my PIN on the PIN device?

Please take every precaution possible to ensure no one sees the digits you enter on the PIN device. Some of our recommendations to prevent other people seeing your PIN being inputted include shielding the number pad with your other hand and tilting the device away from any person around you. We cannot stress enough how important it is to ensure that only you know your PIN.

Will I be held liable if my Chip and PIN card is lost or stolen?

In the unfortunate event that your credit card is lost or stolen, please notify us immediately by calling +974 4445 6655. You will not be liable for any transaction that is made after you report your card lost or stolen to us. The SMS notifications on your Doha Bank Qatar Airways Visa Infinite Credit Card, is to keep you informed of any activities on your credit card(s).

3D Secure when paying online!

The 3D Secure™ feature offers enhanced security when you pay online with your Doha Bank Qatar Airways Visa Infinite Credit Card on websites. This ensures that only you as the credit cardholder will be able to complete the online transaction.

How does it work?

• Shop online at any secure website.
• Enter your Doha Bank Qatar Airways Visa Infinite Credit Card details during checkout.
• After entering card details, you will be forwarded to 3D secure page (if merchant is enrolled for 3D secure programme).
• A One Time Password (OTP) will be sent to your mobile number and email ID (as registered in our records).
• Enter the OTP to complete the transaction.
• If you have not received OTP on your bank registered mobile number or email ID, please contact our 24/7 customer service number +974 4445 6655.

Contactless Payment

Your Doha Bank Doha Bank Qatar Airways Visa Infinite Credit Card is contactless enabled. So, just Shop, Tap & Go! You can now use your contactless-enabled card wherever you see the universal contactless symbol for an easier checkout. It’s even faster than making a cash payment!

To activate contactless functionality on your card you must ensure that the first transaction on your card is on a POS or an ATM machine.

To learn more click here.

Cash Advance

Use your card to withdraw cash up to your allowed cash limit from any ATM around the world with the Visa logo, and never worry about not having cash when you need it again.

Supplementary Cards

If you would like to share the benefits and privileges that you enjoy on your Doha Bank Doha Bank Qatar Airways Visa Infinite Credit Card with your loved ones, simply apply for a supplementary card.

• Easy and simple application process – call us to apply or simply apply online at www.dohabank.com.
• Quick processing and delivery – with minimal documentation required.
• Supplementary cards for your immediate family members.
• Convenient – as the primary cardholder, you have the option to set separate credit limits from your basic limit on your supplementary card(s).

To apply for your supplementary card(s) and for more information, please call us on our 24/7 helpline at +974 4445 6655 if you are inside or outside Qatar.

SMS Alerts

Complimentary SMS Alerts for all your credit card transactions.

e-Statements

Register for e-Statements by placing your request on DBank Online and receive your statements electronically and free of charge, as well as doing your part for the environment by going paper-free!

Protect your credit card

• Do not share your PIN with anyone.
• Report lost / stolen / damaged cards immediately.
• Only use your card online with secure websites.
• Never give your card information when in doubt.
• When you receive a new card, destroy your old card by cutting it in half.
• Make sure that you sign any receipts (if required) with the same signature on the back of your card.
• Report any suspicious activity to us immediately.
• Retain all transaction receipts until they are reflected in your statement.

Caring for your credit card

• Do not bend your card or leave it exposed to sunlight.
• Do not scratch the magnetic strip.
• Do not place two cards with magnetic strips together.
• Do not leave your card on or near any electronic gadget.

Before you start using your Doha Bank Qatar Airways Visa Infinite Credit Card

Your credit card will need to be activated once you are in receipt of your card. If you wish to use your credit card immediately, whether for physical use locally or internationally or online once you receive it, please call us on +974 4445 6655 and we will activate your card on the spot.

• Read the ‘Credit Card Terms and Conditions’ on the credit card application form before signing and the online ‘Schedule of charges’ by visiting www.dohabank.com
• Sign your credit card with a ballpoint pen. The signature panel is found on the back of your credit card. Signing your credit card will prevent any possible misuse.
• To reissue your PIN, please log on to your DBank Online and place a service request and the PIN will be sent to your branch or card center as per your request.
• Keep a photocopy of the front and back of your credit card(s) for your records, once you have signed on the signature panel.
• Ensure you do not keep your PIN with your credit card and do not disclose your PIN to anyone.
• Ensure your personal information is always up to date and please keep us informed of any changes in your particulars, such as address, telephone number, or email.
• Quote your 16-digit credit card account number in all correspondence and payments.

Know your Doha Bank Qatar Airways Visa Infinite Credit Card

Front:

1. Your name should be accurately embossed on your credit card, for you are the only person authorised to use it, if your name is embossed incorrectly please contact your Relationship Manager immediately.
2. Your credit card accepted at all ATMs and retail stores around the world that display the Visa logo.
3. Your smart Chip holds vital data and is designed to make transactions even more secure.
4. The contactless logo on your card means that your card is enabled for contactless payment. Always tap the Point of Sale terminal with the reverse side of the card when making a contactless transaction.

Back:

1. Your 16 Digit credit card number will be mentioned here.
2. Your magnetic strip contains coded information for the security of your credit card.
3. Your signature panel is the grey area above. Please ensure you sign it before you start using your card.
4. Your unique credit card verification value is embossed here. This
   3-Digit verification value is required to make online payments. Please do not share this number with anyone.
5. Your credit card expiry date embossed here as “VALID THRU” shows the period up to which you may use your credit card. This extends up to the last day of the month shown. You will be sent a renewed card before this date. Please do not use the old card once your new card has been activated.
6. Your key contact number for all credit card related inquiries.