Doha Bank FIFA Visa Platinum Credit Card

Welcome to DOHA MILES, our loyalty program, which is offered exclusively for Doha Bank credit cardholders. DOHA MILES gives you the most rewarding way to earn and use your DOHA MILES Whether you want to fly first class to Paris or stay at a five-star hotel in Bali; your DOHA MILES will make sure that your next flight or holiday will be the most memorable one for you and your loved ones.

Earn DOHA MILES

Through the DOHA MILES Program, collect 1 DOHA MILE on every QAR 7 of purchases made locally. As a Doha Bank FIFA Visa Platinum Cardholder you can use your card on travel, hotel, dine-in etc. overseas and earn 16% higher than your DOHA MILES earned locally i.e. and 1 DOHA MILE for every QAR 6 spent internationally.

More Details about DOHA MILES

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With your Doha Bank FIFA Visa Platinum Credit Card, you have complimentary access to premium lounges at airports worldwide, no matter what airline or travel class you have booked.

LoungeKey

As a Doha Bank FIFA Visa Platinum card member you can also enjoy complimentary lounge access with LoungeKey to 25 premium lounges worldwide. Simply present your Doha Bank FIFA Visa Platinum Credit Card to enter and use the lounge with maximum of 6 visits per calendar year under the Lounge Key program. Complimentary access applies to the card member only.

Kindly note, participating lounges are subject to change any time; therefore it is recommended to visit www.loungekey.com/visaplatinummena for updated airport lounge locations and information prior to travelling.

Learn more details about Lounge Access

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With your Doha Bank FIFA Visa Platinum Credit Card you now have more reasons to travel at any destination of your choice in style, comfort and luxury.

Up-to 12% Discount with Agoda

Agoda provides access to 985,000+ hotels and vacation rentals globally.

• Cardholders simply need to visit www.agoda.com/visamena and at point of payment input their eligible Visa card to receive the discount
• Discount applies only to properties listed as ‘Promotion Eligible’ and when booking through the dedicated URL
• The Promotion discount is 12%
• Discount is applied at point of payment when inputting an eligible Visa payment card

For more information, please visit www.agoda.com/visamena.

Visa Luxury Hotel Collection

The Visa Luxury Hotel Collection comprises of 900 premium properties around the world that you can book for a holiday.

Enjoy the following benefits and offers when booking through www.visaluxuryhotels.com

• Best available rate guarantee.
• Automatic room Upgrade upon arrival.
• Complimentary in-room Wi-Fi.
• Complimentary continental breakfast daily.
• $25 food or beverage credit.
• VIP guest status.
• 3pm check out upon request.

Visa Terms and Conditions Apply.

YQ Meet and Assist

YQ is a global network of specialist airport meet & assist service partners. As a Doha Bank FIFA Visa Platinum Credit Cardholder you are eligible for personalized greeting and exceptional airport experience that your status deserves. The offers include:

• Discount of up to 15% off retail rates at over 450 destinations globally.
• Visa Platinum cardholders can book via https://cemea.yqnowgroup.com/ and the applicable discount is applied directly to the transaction.
• Booking for the services must be made at least 72 hours prior to commencement of travel.
• Offer not to be used in conjunction with other promotions.
• Cardholders can also book other services such as limo transfer, visa on arrival, baggage porters, etc.

For more information, visit https://cemea.yqnowgroup.com/

Avis Car Rental

Avis Car Rental one of the world’s best-known car rental brands with a truly global footprint is now easily accessible with your Doha Bank FIFA Visa Platinum Credit Card. Enjoy hassle free access to a car of your choice when travelling abroad.

• Up to 20% discount on Standard Rates, and up to 10% off on Retail Rates.
• Simply visit www.avisworld.com/visa to avail the offer.
• You can also enroll for Avis Preferred Plus Membership free of charge and enjoy additional services including free drivers.

Medical and Travel Assistance

With your Doha Bank FIFA Visa Platinum Credit Card enjoy your travels with peace of mind, regardless of where your journey takes you.

You can avail the following services such as:

• Telephone medical advice.
• Medical service provider referral.
• Essential medicine and equipment delivery.
• Dispatch of physician to cardholder location.
• Medical evacuation and repatriation.
• Legal referral.
• Interpreter referral.

For more information please visit https://cardholderbenefitsonline.com

Full payment of purchased items must be made with your Doha Bank FIFA Visa Platinum Credit Card either in store or online.

• New item purchases only.
• Coverage for a maximum of 365 days from date of purchase.
• Only coverage for Accidental Damage in respect of mobile phones.
• 28 days from incident date to submit a claim but Cardholder must report within 24 hours of discovery in case of theft.
• Particular limits apply to online purchases that are not delivered or damaged in transit.
• Please refer to the terms and conditions for full policy details, including cover, conditions, limits and exclusions.

For more information please visit https://cardholderbenefitsonline.com/.

Extended Warranty adds real value to your Visa Platinum Credit Card, it doubles the repair period offered by the original manufacturer’s warranty for up to 1 year, so you always feel the benefit of extra protection.

Applicability:

• Full payment of purchased items must be made with Visa Platinum card.
• New item purchases only.
• Proof of full payment with Visa Platinum is required.

For detailed information on the above mentioned Insurance Benefits, please visit https://cardholderbenefitsonline.com/

Celebrate it all, download the ‘xperience with the ENTERTAINER’ app, then enter your eligible 16-digit Doha Bank FIFA Visa Platinum Credit Card number to register. In addition to the existing buy-one-get-one-free (BOGOF) offers, the app will present cardholders access to explore over 5,000 new and dynamic deals, including 2-for-1 offers, at home and abroad.

How it works

Existing users of Visa Offers MENA app: When you open the Visa Offers MENA app, you will receive a notification that will direct you to the new ‘xperience with the ENTERTAINER’ app. Your existing username and password for the Visa Offers MENA app will be valid to log in to the new app.

New users: download the ‘xperience with the ENTERTAINER’ app, then use the eligible 16-digit Visa card number to register.

As a Doha Bank FIFA Visa Platinum Credit Card holder you now have access to Visa Golf offers at Doha Golf club and other participating Golf courses.

Simply call in advance to book or download the SpikesOn app to book and pay via the app.

Offer not valid in conjunction with any other offer or promotion.

Now you can enjoy great Saturday shows on VOX Cinemas – Qatar using your Doha Bank FIFA Visa Platinum Credit Card.

Please click here for more information.

Get more out of Anghami Plus membership, the first Arabic music streaming platform with your Doha Bank FIFA Visa Platinum Credit Card.

As a Doha Bank FIFA Visa Platinum Credit Card holder you can get up to 4 months of free Anghami Plus membership per year when paying with your Visa Platinum Credit Card. Get the first month of Anghami Plus membership free of charge, and an additional month free of charge for every two consecutive paid months.

How to use

• Go to Anghami website ( www.anghami.com/visa) and select the Visa offer.
• Register (if using the service for the first time) or log in using Anghami account.
• Enter your Eligible Doha Bank FIFA Visa Platinum Credit Card, as recurrent payment mode, and any other relevant details on the website.
• Avail the benefit on the spot.
• Enjoy unlimited online and offline music streaming.

Chip and PIN (Personal Identification Number) is a smart card payment system that provides an extra level of security on your credit card. You will be required to enter your PIN to complete your transactions. Your PIN is important because it limits the risk of fraud on your card and helps give you extra peace of mind.

Your PIN will be received along with your credit card. However; if your wish to change your PIN you can visit any of our nearest ATMs. In case of lost PIN all you need to do is contact our 24/7 helpline at 4445-6000 or your branch and you can collect your PIN from your desired branch or card centre within 2 business days.

This will be the typical scenario when paying for your purchases:

1. Hand over your Doha Bank FIFA Visa Platinum Credit Card to the cashier.
2. The cashier will insert your credit card into the card reader and key in the payment amount.
3. You will be handed the card reader for you to verify the amount.
4. Enter your 4-digit PIN. Please keep the keypad covered so that no one can see your PIN.
5. Once your PIN has been accepted, a transaction slip will be printed.
6. Your credit card will be handed back to you along with transaction slip once your transaction is complete.

What if the merchant does not have a Chip and PIN device?

While most merchants are already equipped with Chip-and-PIN-enabled devices, there are still some who have yet to upgrade. When you encounter such merchants, your Doha Bank FIFA Visa Platinum Credit Card’s magnetic strip will be swiped, and you will be asked for your signature. Please note, that more and more merchants are being equipped to have Point of Sale terminals that allow credit cards to read the information on the chip located on the front of the credit card.

What if someone asks me for my PIN?

Kindly remember that Doha Bank or any of our representatives will never ask for your PIN, no matter what the situation may be. Your PIN is very valuable, and we strongly recommend no one but you know it. Also know that writing it down could increase the risk of someone finding out what your PIN is. Should you ever believe that someone other than you might know your PIN, please contact us immediately.

Won’t people be able to see me enter my PIN on the PIN device?

Please take every precaution possible to ensure no one sees the digits you enter on the PIN device. Some of our recommendations to prevent other people seeing your PIN being inputted include shielding the number pad with your other hand and tilting the device away from any person around you. We cannot stress enough how important it is to ensure that only you know your PIN.

Will I be held liable if my Chip and PIN card is lost or stolen?

In the unfortunate event that your credit card is lost or stolen, please notify us immediately by calling 4445-6000. You will not be liable for any transaction that is made after you report your card lost or stolen to us. The SMS notifications on your Doha Bank FIFA Visa Platinum Credit Card, is to keep you informed of any activities on your credit card(s).

3D Secure when paying online!

The 3D Secure™ feature offers enhanced security when you pay online with your Doha Bank FIFA Visa Platinum Credit Card on websites. This ensures that only you as the credit cardholder will be able to complete the online transaction.

How does it work?

1. After entering card details, you will be forwarded to 3D secure page (if merchant is enrolled for 3D secure program).
2. A One Time Password (OTP) is sent to your mobile number and email ID (as registered in our records).
3. Enter the OTP to complete the transaction.

If you have not received OTP on your bank registered mobile number or email ID, please contact our 24 x 7 customer service number +974 44456000.

Contactless Payments

Pay on the go ! Now you can make quick, easy and convenient contactless payments using your Doha Bank FIFA Visa Platinum Credit Card. To learn more click here.

Use your card to withdraw cash up to your allowed cash limit from any ATM around the world with the VISA® logo, and never worry about not having cash when you need it again.

If you would like to share the benefits and privileges that you enjoy on your Doha Bank FIFA Visa Platinum Credit Card with your loved ones, simply apply for a supplementary card.

• Easy and simple application process – call us to apply or simply apply online at www.dohabank.com.
• Quick processing and delivery – with minimal documentation required.
• Supplementary cards for your immediate family members.
• Convenient – as the primary cardholder, you have the option to set separate credit limits from your basic limit on your supplementary card(s).

To apply for your supplementary card(s) and for more information, please call us on our 24/7 helpline at 4445-6000, or at +974-4445-6000 if you are outside Qatar.

Complimentary SMS alerts on your mobile phone regarding instant notifications of all your credit card transactions.

Register for e-Statements by placing your request on DBank Online and receive your statements electronically and free of charge, as well as doing your part for the environment by going paper-free!

Protect your credit card

• Do not share your PIN with anyone.
• Report lost/stolen/damaged cards immediately.
• Only use your card online with secure websites.
• Never give your card information when in doubt.
• When you receive a new card, destroy your old card by cutting it in half.
• Make sure that you sign any receipts (if required) with the same signature on the back of your card.
• Report any suspicious activity to us immediately.
• Retain all transaction receipts until they are reflected in your statement.

Caring for your credit card

• Do not bend your card or leave it exposed to sunlight.
• Do not scratch the magnetic strip.
• Do not place two cards with magnetic strips together.
• Do not leave your card on or near any electronic gadget.

Before you start using your Doha Bank FIFA Visa Platinum Credit Card

Your credit card will need to be activated once you are in receipt of your card. If you wish to use your credit card immediately, whether for physical use locally or internationally or online once you receive it, please call us on (+974) 4445-6000 and we will activate your card on the spot.

• Read the ‘Credit Card Terms and Conditions’ on the credit card application form before signing and the online ‘Schedule of charges’ by visiting www.dohabank.com
• Sign your credit card with a ballpoint pen. The signature panel is found on the back of your credit card. Signing your credit card will prevent any possible misuse.
• To reissue your PIN please log on to your DBank Online and place a service request and the PIN will be sent to your branch or card centre as per your request.
• Keep a photocopy of the front and back of your credit card(s) for your records, once you have signed on the signature panel.
• Ensure you do not keep your PIN with your credit card and do not disclose your PIN to anyone.
• Ensure your personal information is always up to date and please keep us informed of any changes in your particulars, such as address, telephone number(s), or email when change occurs.
• Quote your 16-digit credit card account number in all correspondence and payments.

Know your Doha Bank FIFA Visa Platinum Credit Card

Front:

1. Your 16-digit credit card number will be embossed here.
2. Your credit card is accepted at all ATMs and retail stores around the world that display the VISA® logo.
3. Your name should be accurately embossed on your credit card, for you are the only person authorised to use it. If your name is embossed incorrectly, please contact us immediately.
4. Your credit card expiry date embossed here as ‘VALID THRU’ shows the period up to which you may use your credit card. This extends up to the last day of the month shown. You will be sent a renewed card before this date. Please do not use the old card once your new card has been activated.
5. Your Smart Chip holds vital data and is designed to make transactions even more secure.
6. The contactless logo on your card means that your card is enabled for contactless payment. Always tap the Point of Sale terminal with the reverse side of the card when making a contactless transaction.

Back:

1. Your signature panel is the white area above. Please ensure you sign on it before you start using your card.
2. Your credit card is accepted at all ATMs around the world that display the Plus logo.
3. Your unique credit card verification value is embossed here. This 3-digit verification value is required to make online payments. Please do not share this number with anyone.
4. Your magnetic strip contains coded information for the security of your credit card.
5. Your key contact number for all credit card-related enquiries.