Important Notification on Your DOHA MILES and Lulu Points Loyalty Program

Doha Bank is always striving to provide you with the best products and services. With DOHA MILES and Lulu Points Loyalty Program, you can benefit from a number of services such as redeeming your DOHA MILES for flights and hotels bookings across the globe, exchanging your DOHA MILES to popular frequent flyer programs such as Qmiles or redeeming your loyalty points on Point of Sale (POS) machines at our partner merchants or Lulu stores in Qatar. We thank-you for your continued patronage as we continue our efforts to introduce new and improved products and services.

Kindly note we have made some changes to the DOHA MILES and Lulu Points loyalty program. The changes will be effective from August 6, 2018, and will be automatically applicable to your respective credit cards.

Please go through these carefully and please feel free to contact us regarding any queries on our 24/7 customer services helpline at 4445-6000.

1. Changes in Lulu Co-brand Loyalty Program (Lulu Points)

We are revising the savings % on secured credit cards i.e. Lulu credit card issued to you against lien or deposit; whereby you will now be earning a 2% savings (in the form of Lulu points) on your spend at Lulu stores in Qatar.

Lulu co brand credit card issued to you based upon your salary transfer relationship with Doha Bank will remain unchanged which means you will continue to enjoy the current 5% savings (in the form of Lulu points) on your eligible spends at Lulu outlets.

Please refer to the following table for the new earnings of Lulu Points:

If you are a Lulu credit card-member with a credit card issued against lien / deposit you can continue enjoying 5% savings in the form of Lulu points by transferring your salary to Doha Bank. The 5% savings in the form of Lulu points will be effective on your spends at Lulu stores from the 6th of the second month since your first salary month. For example: your salary is first transferred to Doha Bank in August 2018, then you will be enjoying the 5% savings in the form of points at Lulu stores while using your Lulu card at Lulu stores starting 5th of October 2018.

There is no change in maximum number of LULU points you can earn at LULU stores. You will continue to earn maximum of 10,000 LULU points at LULU stores in a statement month.

2. Changes in DOHA MILES / Lulu Points Earning on Select Merchant Categories

We will be introducing a different DOHA MILES / Lulu Points earn rate on the following merchant categories:

Local and international retail spends including e-commerce transactions made under the category of “Supermarket & Grocery Stores”, “Insurance Services” and “Real Estate and Rental Payments” as defined by Visa and MasterCard will be eligible for 20% earning of your base DOHA MILES / Lulu Points earning under the DOHA MILES / Lulu Points loyalty program.

Please note that the spend segment is generic and is subject to change at the sole discretion of Visa / MasterCard. Kindly note Doha Bank will not be responsible if a transaction does not get captured under the appropriate MCC (Merchant Category Code) or if any merchant has a different MCC to the one categorized by Visa / MasterCard.

Illustration:

For the purpose of clarity you may please refer to the below illustration:

No Change in Lulu Points Earning by Lulu Card Customers at Lulu Stores

If you are using your Lulu Co-brand credit card at Lulu Stores in Qatar, you will continue to earn Lulu Points in accordance with the Lulu points policy i.e. 2% savings (in the form of Lulu points) on credit cards issued against deposit / lien and 5% savings (in the form of Lulu points) on credit cards issued under salary transfer relationship.

3. Maximum Eligible Spends on Your DOHA MILES Earning

In a given statement cycle, you can now earn DOHA MILES on your eligible spends up to QR 30,000 on your Dream Visa and/or MasterCard credit card and up to QR 50,000 on your Visa Platinum Credit Card. DOHA MILES will be awarded to you on your eligible transactions in chronological order up to the above stated cap.

Illustration:

For the purpose of clarity you may please refer to the below illustration:

Example: You are a Visa Platinum cardholder and your statement date is on the 5th of every month;

• You have spent a total of QR 52,000 during 1 statement cycle. DOHA MILES will be awarded on eligible transactions in chronological order up to QR 50,000 spend. Your spends above your eligible spend limit will not be awarded DOHA MILES and will not be carried over to the next statement month.
• You have spent a total of QR 50,000 during 1 statement cycle. DOHA MILES will be awarded on eligible transactions up to QR 50,000 spend.

4. Minimum Monthly Spend Requirement to Earn DOHA MILES

DOHA MILES now has a minimum monthly retail (POS and e-commerce) spend requirement in order to earn DOHA MILES on your eligible spends. You can now earn DOHA MILES with a minimum overall retail (POS and e-commerce) spend of QR 1,000. Kindly note, the DOHA MILES will only be awarded on your eligible spends.

Example: You are a Visa Platinum cardholder and your statement date is on the 5th of every month;

1. You have spent a total of QR 300 during 1 statement cycle. You will not earn DOHA MILES during the statement month since the minimum eligibility spend was not met in a statement cycle.
2. You have spent a total of QR 1,000 during 1 statement cycle which may include all retail spends including government payments. However; you will only earn DOHA MILES on your eligible spends excluding government payments etc. made within the QR 1,000 spend.

The above conditions do not apply to Visa Infinite credit card or Lulu Co Brand credit card

5. DOHA MILES Redemption on Point-of-Sales (POS) Machines

Kindly note the new value of DOHA MILES will be QR 0.04 per DOHA MILE when you redeem your DOHA MILES on Point of Sale machines (POS) on our merchant partners or at Lulu stores in Qatar.

The Value of your DOHA MILES on other redemption channels such as booking hotels and flights will remain unchanged.

Example:

• You are redeeming 10,000 DOHA MILES at one of our merchants with Doha Bank POS machine or at Lulu POS at Lulu Stores in Qatar. Your DOHA MILES will be valued at QR 400.

There is no change in the value of Lulu points while redeeming at Lulu Stores in Qatar.

Frequently Asked Questions (FAQs)

Changes in Lulu Co-brand Loyalty Program (Lulu Points)

Changes in DOHA MILES / Lulu Points Earning on Select Merchant Categories

Maximum Eligible Spends on Your DOHA MILES Earning

Minimum Monthly Spend Requirement to Earn DOHA MILES

DOHA MILES Redemption on Point-of-Sales (POS) Machines