Chip & Pin

Chip and PIN (Personal Identification Number) is a smart card payment system that provides an extra level of security on your credit card. You will be required to enter your PIN to complete your transactions. Your PIN is important because it limits the risk of fraud on your card and helps give you extra peace of mind.

Your PIN will be received along with your credit card. However, if your wish to change your PIN, you can visit any of our nearest ATMs. In case of lost PIN, all you need to do is contact our 24/7 helpline at +974 4445 6000 or your branch and you can collect your PIN from your desired branch or card centre within two business days.

This will be the typical scenario when paying for your purchases:

1. Hand over your Doha Bank Visa Signature Everyday Cashback Credit Card to the cashier.
2. The cashier will insert your credit card into the card reader and key in the payment amount.
3. You will be handed the card reader for you to verify the amount.
4. Enter your 4-digit PIN. Please keep the keypad covered so that no one can see your PIN.
5. Once your PIN has been accepted, a transaction slip will be printed.
6. Your credit card will be handed back to you along with transaction slip once your transaction is complete.

What if the merchant does not have a Chip and PIN device?

While most merchants are already equipped with Chip-and-PIN-enabled devices, there are still some who have yet to upgrade. When you encounter such merchants, your VISA Signature credit card’s magnetic strip will be swiped, and you will be asked for your signature. Please note, that more and more merchants are being equipped to have Point of Sale terminals that allow credit cards to read the information on the chip located on the front of the credit card.

What if someone asks me for my PIN?

Kindly remember that Doha Bank or any of our representatives will never ask for your PIN, no matter what the situation may be. Your PIN is very valuable, and we strongly recommend no one but you know it. Also know that writing it down could increase the risk of someone finding out what your PIN is. Should you ever believe that someone other than you might know your PIN, please contact us immediately.

Won’t people be able to see me enter my PIN on the PIN device?

Please take every precaution possible to ensure no one sees the digits you enter on the PIN device. Some of our recommendations to prevent other people seeing your PIN being inputted include shielding the number pad with your other hand and tilting the device away from any person around you. We cannot stress enough how important it is to ensure that only you know your PIN.

Will I be held liable if my Chip and PIN card is lost or stolen?

In the unfortunate event that your credit card is lost or stolen, please notify us immediately by calling 4445 6000. You will not be liable for any transaction that is made after you report your card lost or stolen to us. The SMS notifications on your Doha Bank Visa Signature Everyday Cashback Credit Card, is to keep you informed of any activities on your credit card(s).

• 3D Secure when paying online!
• The 3D Secure™ feature offers enhanced security when you pay online with your Doha Bank Visa Signature Everyday Cashback Credit Card on websites. This ensures that only you as the credit cardholder will be able to complete the online transaction.

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