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Airport Transfers with Careem

Enjoy free airport transfers with Careem when using you Doha Bank Visa Signature Everyday Cashback Credit Card. So whether you are a new Careem user or an existing user; you can take advantage of Free airport transfers.

How to redeem the offer

• Download the “Careem” app from the Google Play Store or Apple App Store.
• Create a User ID.
• Register your Doha Bank Visa Signature Everyday Cashback Credit Card as Payment method.
• For existing Careem users you have to update the card in the payment method to Doha Bank Visa Signature Everyday Cashback Credit Card.
• Enter the promo-code while making the booking: QARVI.
• 2 Free Airport Transfers with a maximum cap of QAR 40 is applicable.

For detailed T&Cs please refer to the back of the flyer.

24 Hour Concierge Service

The 24-hour concierge provides a personal service to you as a Doha Bank Visa Signature Everyday Cashback Credit Cardholder, taking care of all the details! so simply place a request and enjoy.

• Restaurant advice.
• Booking tables, including those that are hard-to-get.
• Travel arrangements: booking flights, hotels, car rental, hotel transfers, tourist advice.
• Shopping recommendations, sourcing a product.
• Arranging a special gift, sending flowers.

For further details please contact the concierge at call (+971) 4 361 1234 or (+44)2078502829.

• Concierge will only service legal and ethical requests.
• Concierge cannot commit to fulfilling all requests as many such requests hinge on supply and capacity.

YQ is a global network of specialist airport meet & assist service partners. As a Doha Bank Visa Signature Everyday Cashback Credit Cardholder you are eligible for personalized greeting and exceptional airport experience that your status deserves. The offers include:

• Discount of up to 25% off retail rates for Visa Signature cards at over 450 destinations globally.
• You can book via https://cemea.yqnowgroup.com/ and the applicable discount is applied directly to the transaction.
• Clearance through customs and immigration.
• Booking for the services must be made at least 72 hours prior to commencement of travel.
• Offer not to be used in conjunction with other promotions.
• Cardholders can also book other services such as limo transfer, visa on arrival, baggage porters, etc.

For more information, visit https://cemea.yqnowgroup.com/

Exquisite Travel Privileges

With your Doha Bank Visa Signature Everyday Cashback Credit Card you now have more reasons to travel at any destination of your choice in style, comfort and luxury.

8% Discount on hotels.com

As a Doha Bank Doha Bank Visa Signature Everyday Cashback Credit Card customer you can enjoy 8% discount on hotels.com at the time of payment by inputting the promo code “VISA8”. Simply visit www.hotels.com/visa and at point of payment input your eligible Visa Signature Everyday Cashback Credit Card and promo code “VISA8” to receive the discount.

Up-to 12% Discount with Agoda

With your Doha Bank Visa Signature Everyday Cashback Credit Card you can also enjoy access to 985,000+ hotels and vacation rentals globally with up-to 12% discount. Simply visit www.agoda.com/visamena and at point of payment input your Doha Bank Visa Signature Everyday Cashback Credit Card to receive the discount.

Discount applies only on properties listed as ‘Promotion Eligible’ and when booking through the dedicated web page. Furthermore; discount is applied at point of payment when inputting an eligible Visa Visa Signature Everyday Cashback Credit Card number.

Fairmont Offers

Fairmont has over 70 hotels globally, the Fairmont collection boasts some of the most iconic and distinctive hotels in the world. To redeem this “Visa Appetite To Stay” offer and view participating hotels, please visit www.fairmont.com/visaappetitetostay.

As a Doha Bank Visa Signature Everyday Cashback Credit Cardholder you can use your card when booking stays at Fairmont Hotels & Resorts and enjoy the following Visa privileges:

• Daily Breakfast for two.
• $25 Dining Credit (per stay).
• Room upgrade (subject to availability at the time of check-in).

Avis Car Rental

Avis Car Rental one of the world’s best-known car rental brands with a truly global footprint is now easily accessible with your Doha Bank Visa Signature Everyday Cashback Credit Card. Enjoy hassle free access to a car of your choice when travelling abroad.

Up to 35% discount on Standard Rates and up to 30% off of International Leisure rates

Simply visit www.avisworld.com/visa to avail the discount.

Multi Trip Travel Insurance

With your Doha Bank Visa Signature Everyday Cashback Credit Card enjoy your travels with peace of mind, regardless of where your journey takes you. Do not let unplanned events turn your travel upside down. With complimentary Travel Accident & Medical Insurance be insured against the expenses and inconvenience caused by emergency medical conditions, delayed flights, baggage delays and other unforeseen incidents during your travels.

Use your Doha Bank Visa Signature Everyday Cashback Credit Card to pay for your travel and you will receive complimentary travel insurance in respect of that trip.

You can access the online portal by visiting www.cardholderbenefitsonline.com to:

• Access and download your insurance T&Cs.
• Populate Certificates of Insurance for visa purposes.
• Submit your claim.
• Check the status of your submitted claims.

The following covers are offered to you as a Doha Bank Visa Signature Everyday Cashback Credit Cardholder:

Details of cover:

• Personal Accident Benefits up to US$ 500,000 (International).
• Personal Accident Benefits up to US$ 50,000 (Domestic).
• Emergency Medical Expenses up to US$ 150,000.
• Evacuation and Repatriation Expenses up to US$ 500,000.
• Hospital Daily Cash $50 per day up to US$ 1,500.
• Trip Cancellation/Curtailment up to US$ 5,000.
• Delayed departure $42 per hour up to US$ 1,000.
• Baggage delay $42 per hour upto $500.
• Loss of personal belongings up to $150.
• Covers cardholder, spouse and up to 5 children; age limit of 75 for all.

For further details, please visit www.cardholderbenefitsonline.com.

Medical and Travel Assistance

Your Doha Bank Visa Signature Everyday Cashback Credit Card has you covered while you travel the world, so you can relax and enjoy your trip, knowing that your elite status will keep you protected:

Details of services:

• Telephone medical advice.
• Medical service provider referral.
• Monitoring medical condition pre & post hospitalization.
• Essential medicine and equipment delivery.
• Dispatch of physician to cardholder location.
• Medical evaluation and repatriation.
• Legal referral.
• Interpreter referral.

For further information or queries please visit: www.cardholderbenefitsonline.com

Global Customer Assistance Services

GCAS exists to provide you with the personal support and world-class customer service you expect when you are travelling while providing you with essential services when you need it the most.

Details of services:

• Lost or stolen card.
• Emergency card replacement.
• Emergency cash up to US$5,000.
• Emergency payment authorization.

For more information, call +971 (0) 4 361 1234 .

Claims Process:

Cardholders should email creditcardclaims@crawco.me the following information:

• Cardholder’s name.
• First 9 digits of covered card number.
• Cardholder’s address.
• The policy or section under which the claim applies.

Celebrate it all, when you download and register with your Doha Bank Visa Signature Everyday Cashback Credit Card on the Visa Offers MENA app, powered by the ENTERTAINER*

What do you have to do?

• Simply download the “Visa Offers MENA” app from the Google Play Store or Apple App Store.
• Open the app and enter your 16 digit eligible Doha Bank Visa Signature Everyday Cashback Credit Card number to complete the registration and unlock the offers.

For more information, visit: www.visamiddleeast.com/EntertainerOffers.

Doha Bank Visa Signature Everyday Cashback Credit Card will be protected against unauthorized transactions or fraudulent use of your card by unrelated third parties. This insurance benefit will provide you reimbursement up to USD 3,000 per occurrence with USD 5,000 annual aggregate limit as a Doha Bank Visa Signature Everyday Cashback Credit Cardholder.

Cover applies to:

Unauthorized charges as a result of loss or theft of your Doha Bank Visa Signature Everyday Cashback Credit Card.

Unauthorized charges incurred when your Doha Bank Visa Signature Everyday Cashback Credit Card remained in your possession through:

• In-store.
• Telephone.
• ATM withdrawals.
• On-line purchases.

Charges incurred by a resident of your household or by a person entrusted with your card or losses that result from or are related to business activities are not covered.

Principal conditions include:

• You must report unauthorized charges, loss or theft of the card to the issuer immediately and provide written notice of the claim within 30 days.
• For potential claims advices, you should follow the instructions described on the benefits portal and within their benefit terms and conditions.
• As for all our insurance benefits, your credit card must be valid and in good standing for coverage to be applicable.

For a detailed description of the features, visit: www.cardholderbenefitsonline.com

Extended Warranty adds real value to your experience as a Doha Bank Visa Signature Everyday Cashback Credit Cardholder. The Extended Warranty doubles the repair period offered by the original manufacturer’s warranty for up to 1 year, so that you as a cardholder always feel the benefit of extra protection.

Following are the terms & conditions for the applicability of extended warranty:

• Full payment of purchased items must be made with your Doha Bank Visa Signature Everyday Cashback Credit Card.
• New Item purchases only.
• Proof of full payment with Doha Bank Visa Signature Everyday Cashback Credit Card is required.

For a detailed description of the features and T&Cs, visit: www.cardholderbenefitsonline.com

Chip and PIN (Personal Identification Number) is a smart card payment system that provides an extra level of security on your credit card. You will be required to enter your PIN to complete your transactions. Your PIN is important because it limits the risk of fraud on your card and helps give you extra peace of mind.

Your PIN will be received along with your credit card. However, if your wish to change your PIN, you can visit any of our nearest ATMs. In case of lost PIN, all you need to do is contact our 24/7 helpline at +974 4445 6000 or your branch and you can collect your PIN from your desired branch or card centre within two business days.

This will be the typical scenario when paying for your purchases:

1. Hand over your Doha Bank Visa Signature Everyday Cashback Credit Card to the cashier.
2. The cashier will insert your credit card into the card reader and key in the payment amount.
3. You will be handed the card reader for you to verify the amount.
4. Enter your 4-digit PIN. Please keep the keypad covered so that no one can see your PIN.
5. Once your PIN has been accepted, a transaction slip will be printed.
6. Your credit card will be handed back to you along with transaction slip once your transaction is complete.

What if the merchant does not have a Chip and PIN device?

While most merchants are already equipped with Chip-and-PIN-enabled devices, there are still some who have yet to upgrade. When you encounter such merchants, your VISA Signature credit card’s magnetic strip will be swiped, and you will be asked for your signature. Please note, that more and more merchants are being equipped to have Point of Sale terminals that allow credit cards to read the information on the chip located on the front of the credit card.

What if someone asks me for my PIN?

Kindly remember that Doha Bank or any of our representatives will never ask for your PIN, no matter what the situation may be. Your PIN is very valuable, and we strongly recommend no one but you know it. Also know that writing it down could increase the risk of someone finding out what your PIN is. Should you ever believe that someone other than you might know your PIN, please contact us immediately.

Won’t people be able to see me enter my PIN on the PIN device?

Please take every precaution possible to ensure no one sees the digits you enter on the PIN device. Some of our recommendations to prevent other people seeing your PIN being inputted include shielding the number pad with your other hand and tilting the device away from any person around you. We cannot stress enough how important it is to ensure that only you know your PIN.

Will I be held liable if my Chip and PIN card is lost or stolen?

In the unfortunate event that your credit card is lost or stolen, please notify us immediately by calling 4445 6000. You will not be liable for any transaction that is made after you report your card lost or stolen to us. The SMS notifications on your Doha Bank Visa Signature Everyday Cashback Credit Card, is to keep you informed of any activities on your credit card(s).

• 3D Secure when paying online!
• The 3D Secure™ feature offers enhanced security when you pay online with your Doha Bank Visa Signature Everyday Cashback Credit Card on websites. This ensures that only you as the credit cardholder will be able to complete the online transaction.

As a Doha Bank Visa Signature Everyday Cashback Credit Cardholder, Purchase Protection allows you to breathe easy while making purchases, knowing you purchased items will be protected against theft or accidental damage.

Following are the terms and conditions of the purchase protection applicability:

• Full payment of purchased items must be made with your Doha Bank Visa Signature Everyday Cashback Credit Card.
• New item purchases only.
• Coverage for a maximum of 365 days from date of purchase.
• Maximum of 48 hours from date of incident to submit a claim.
• Cardholder must report within 24 hours in case of theft.

For further information please visit: www.cardholderbenefitsonline.com

Your new Doha Bank Visa Signature Everyday Cashback Credit Card is now contactless-enabled.

So, just Shop, Tap & Go®! You can now use your contactless-enabled card wherever you see the universal contactless symbol for an easier checkout.

It’s even faster than making a cash payment!

Look out for Contactless logo at the POS terminal.

• Tap to Pay without PIN.
• Maximum value allowed for each contactless transaction is QAR 100.
• You are allowed to perform 3 consecutive contactless transactions.
• Every 4th consecutive contactless transaction requires a PIN.
• Your 4th contactless consecutive transaction, will be declined without PIN and you will receive an SMS informing you to use your PIN to complete the transaction.
• Outside Qatar, customer may have to sign in case there is no PIN facility available.

Don’t you hate all the hassles when it’s time to pay?

With Visa Checkout you don’t need to enter your card number and shipping address every time you make a purchase. Just look for the Visa Checkout button, login with your email and password, and you’re done!

ENROLL IN VISA CHECKOUT

• Step 1 : Look for the Visa Checkout button.
• Step 2 : Enter your username and password.
• Step 3 : Confirm your purchase, and you’re done!

For further information please visit www.dohabank.com

As Doha Bank card customer, you are automatically enrolled for 3D Secure service free of cost.

Why is it secure?

Password protection – Doha Bank’s card secure enhances your card’s online transaction security with a One Time Password (OTP). When you shop at participating online stores, you enter your password in the same way you enter your PIN (Personal Identification Number) at an ATM. It means that only you can use your Doha Bank card online, giving you the same assurances you have when you use your card in a physical store.

Benefits

• Enhanced protection: One Time Password (OTP) will be sent to your registered mobile number and email ID, thus eliminating the probability of unauthorized transactions.
• Convenient and simple: You do not have to install additional software or any other program to have this facility.
• International acceptance and more security: Most of the leading international merchants/retailers are already enrolled for 3D Secure.

How it works

After entering card details, you will be forwarded to 3D Secure page (if merchant is enrolled for 3D Secure program).

A One Time Password (OTP) is sent to your mobile number and email ID (as registered in our records).

Enter the OTP to complete the transaction. If you have not received OTP on your bank registered mobile number or email ID, please contact our 24 x 7 customer service number +974 4445 6000.

For further information please visit www.dohabank.com.